Terms and Conditions

http://www.sugar.golf (the “Site”) is operated by Sugar Golf, LLC (“Sugar Golf”). The following terms and conditions (“Terms”) govern your use of the Site and the conditions of Sugar Golf’s business. 

By viewing, accessing, or using the content, products, and services available on our Site, you certify that you have read, understand, and agree to be bound by these Terms, and our Privacy Policy, each of which is incorporated by reference as if fully set forth herein. You further certify that you have all the necessary rights, power and authority to enter into this Agreement and perform the obligations set forth under this Agreement. You understand and agree that by using the Site or any content, material, products or services made available on or through the Site (collectively, the “Services”) you fully accept and agree to these Terms. 

1. Registration 

You will be required to provide personal information, such as shipping address, billing address, and payment details, when placing an order through the Site. Additional information may be collected by Sugar Golf or its third-party providers for security and anti-fraud purposes. You assert that the personal information you provide to us via the Site is true, valid, complete and up-to-date in all respects, and you confirm that you are the person stated in the shipping (unless the order is a gift) and billing information provided. 

In order to access certain content, material, products or services on the Site, you may be asked to register and create an account. As part of the registration process, you may be asked to submit a username and password and agree to these Terms. You may also be required to provide us with information about yourself including some types of personally identifiable information, including your legal name, phone number, address, email address, gender, and age. You are responsible for ensuring that your account credentials are kept secret, safe, and secure at all times. Sugar Golf will not be held responsible or liable for any misuse of your account in the event that a third party has access to and uses your password and account login in any way. Please update your information directly on the Site should any of the information you provide on the Site change. 

Any personal information that you provide to us via the Site is subject to our Privacy Policy. 

2. Purchases 

Products or services made available through the Site may be available for purchase. By purchasing products or services, you confirm that you have reached the age of majority and have the legal capacity to enter into a contract. If you are under the age of majority or cannot lawfully enter into a contract, you must have your parent or guardian review these Terms and the Privacy Policy and register or place an order on your behalf. Sugar Golf may use a third-party payment gateways to process credit card transactions. You are also responsible for paying any taxes imposed in connection with use of the Site or the purchase or any products or services made available through the Site, including sales, use, and excise taxes, excluding taxes on Sugar Golf’s net income. To the extent that Sugar Golf is obligated to collect such taxes, the applicable tax will be added to your billing account. All sales are subject to our shipping and return policies, which shall be made available to you on the Site or other delivered to you with your purchased goods. All refunds are in Sugar Golf’s sole discretion. 

Sugar Golf expressly reserves the right to cancel your order in the following situations, without being liable for any costs or damages: 

  1. The product is temporarily not in stock; 
  2. Your account information is not correct or not verifiable; 
  3. The offered price was incorrect; or 
  4. We were not able to deliver to the address you specified.

3. Revocation & Returns

Sugar Golf does honor a 30-day risk-free return policy. If the customer purchases a Sugar Cube of golf balls and is dissatisfied with the product, they may return the 27 balls within 30 days from the original purchase date for a full-refund. For a refund to be initiated back to a customer’s payment method, the following steps must be taken:

  1. Contact support@sugar.golf within 30 days from your purchase date with your order number and state that you would like to return the product (A Sugar Golf representative will provide additional instruction).
  2. Ship all 27 balls in the original packaging to Sugar Golf within 7 days of notifying us of your intent to return. Please note that customers must ship the returned product at their own expense. No return labels will be provided by Sugar Golf.
  3. Provide the shipment tracking number to Sugar Golf at support@sugar.golf 
  4. Once the returned product is received, Sugar Golf will initiate a full-refund of the purchase price.

Once an order is initiated, it is considered final. Under no circumstances is Sugar Golf obligated to accept returns or issue refunds. ALL SALES ARE FINAL. Acceptance of the returned product is at Sugar Golf’s discretion. 

Furthermore, the risk of damage or loss passes on to the customer when the shipment leaves our fulfillment center. If in an unfortunate circumstance the shipment is damaged or lost during transit, you have the option of filing a claim with the shipping company and the shipping company may decide to pay or refuse the claim. 

In the event the product received is defective, please contact us at support@sugar.golf.

4. General Restrictions on Use 

You agree to use the Site and the Services only for purposes that are permitted by these Terms and in compliance with all applicable laws, regulations, and generally accepted practices or guidelines in the relevant jurisdictions. You may only use the Site and Services for your non-commercial, non-assignable, non-transferable, non-exclusive, and limited personal use, and for no other purposes. 

You will not and will not attempt to: 

  1. Access any of the Services by any means other than through the interface that is provided by Sugar Golf; 
  2. Gain unauthorized access to Sugar Golf’s computer system or engage in any activity that interferes with the performance of, or impairs the functionality or security of the Site, the Services, Sugar Golf’s networks and computer systems; 
  3. Access any of the Site or the Services through any automated means or with any automated features or devices (including use of scripts or web crawlers); 
  4. Access or collect any personally identifiable information, including any names, email addresses or other such information for any purpose, including, without limitation, commercial purposes; 
  5. Reproduce, duplicate, copy, sell, trade, or resell any aspect of the Site or the Services for any purpose; and 
  6. Reproduce, duplicate, copy, sell, trade or resell any products or services bearing any trademark, service mark, trade name, logo or service mark owned by Sugar Golf in a way that is likely or intended to cause confusion about the owner or authorized user of such marks, names or logos. 

5. Content

Sugar Golf or its parent company owns or licenses all information, materials, and intellectual property rights made available through the Site (“Site Content”), as well as the selection, coordination, arrangement, and organization and enhancement of the Site Content. All Site Content is protected pursuant to copyright, trademark, patent, and other applicable laws. You agree not to remove or change any copyright notice or any other proprietary notice on any Site Content. As between you and Sugar Golf, all names, logos, trademarks, symbols, or slogans appearing on the Site are proprietary to Sugar Golf or its licensors, affiliates, or suppliers. Use or misuse of these trademarks is expressly prohibited and may violate federal and state trademark law. Under no circumstances will you have any rights of any kind in or to the Site Content, other than the right to use the Site Content in accordance with these Terms. 

Certain features of the Site may allow you to contribute feedback and other information to the Site for access, use, viewing, and commentary by other users of the Site (collectively, “Comments”). By posting Comments, you represent that you have the full legal right to provide the Comments and that use of the Comments by Sugar Golf on the Site, and all other persons and entities, will not: (a) infringe any intellectual property rights of any person or entity or any rights of publicity, personality, or privacy of any person or entity, including as a result of your failure to obtain consent to post personally identifying or otherwise private information about a person; (b) violate any law, statute, ordinance, regulation, or agreement; or (c) constitute disclosure of any confidential information owned by any third party. Upon your submission of Comments or other material or information to Sugar Golf, you grant Sugar Golf and any parent company a worldwide, perpetual, irrevocable, transferable, license to access, use, distribute, reproduce, display, modify, create derivative works based upon, and sublicense the Comments, all without any compensation to you whatsoever. For avoidance of doubt, Sugar Golf or its parent company shall be under no obligation: (1) to maintain any Comments in confidence; (2) to compensate you in any way for your Comments; or (3) to respond to any Comments. 

6. Referral Program 

Sugar Golf offers users (“Advocates”) the opportunity to refer friends (“Friends”). These terms apply to all parties who access or use the program. Advocates and Friends must be a resident of the United States, Canada, Puerto Rico or the Virgin Islands and must be 18 years or older. Advocates and Friends may not participate in the referral program where doing so would be prohibited by any applicable law or regulations. 

By participating in the referral program, the parties agree to use the program in the manner specified in, and are bound by, these Terms. If you do not agree to these Terms in their entirety you are not authorized to register as an Advocate or Friend or participate in the program in any manner. 

The referral program is subject to modification or termination at any time without notice in our sole discretion. You may terminate this agreement if you do not wish to be bound by any such amendments but by continuing to use our website or the program you will be deemed to have accepted the new terms. 

Referred Friends can receive a promo code when participating in the program. Advocates can receive gift cards when they refer Friends. To qualify for a promo code, the referred Friend must be a new customer. Advocates are not allowed to refer themselves. Advocates may not refer anyone who is an existing customer of http://www.sugar.golf under an alternate email address. Promo codes are only valid for purchases with a certain order value and must be used prior to the promo code‘s expiration date. Promo codes are for one-time use only. Certain items can be excluded from promo codes. Advocates will receive a gift card via email after their referral is approved. To receive multiple gift cards an Advocate must refer multiple friends with approved purchases. 

In case an Advocate refers a friend who is already a customer. Sugar Golf can decide to offer a different promo code instead. 

Referrals will be approved after 32 days of the referred Friend’s purchase. A referral is approved when (i) the referred Friend uses the promo code for the purchase which was obtained through the referral, (ii) the referred Friend’s order value is above $100, (iii) the referred Friend does not return all or a part of the purchased items so that the order value drops below $100. Gift cards cannot be applied to previous purchases and are not redeemable for cash unless required by law. Advocates may only earn one gift card per referred person. 

Any abuse of this offer as determined by us in our sole discretion, may result in the rescission of the referring Advocate’s gift cards and the referred Friend’s promo code as well as both parties’ inability to participate in this or future promotions. If a customer wishes to be removed from the referral program, they can do so by contacting support@sugar.golf or use the Opt-Out button in the referral emails. 

7. Errors, Inaccuracies, and Omissions 

There may be information on the Site that contains inaccuracies, typographical errors, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the Site is inaccurate at any time without prior notice (including after you have submitted your order). We cannot and do not review all communications, products, or services made available on or through the Site, but, although not obligated to, may review, verify, make changes to or remove any Comments, Site Content, or the Site, including information submitted in connection with the Site Content or other features at any time, with or without notice in our sole discretion. 

8. Disclaimers and Warranties 

Sugar Golf reserves the right to change the assortment of products offered and to limit the quantity of products that may be purchased from time to time and at any time, without prior notice. We also reserve the right to alter the terms or duration of any sale promotion or special offers. Sugar Golf is not liable in case of stock outage or unavailability of products. We have made every effort to display as accurately as possible the colors of our products that appear at the Site, but we cannot guarantee that your computer monitor’s display of any color will be accurate. 

Sugar Golf expressly disclaims, to the fullest extent permitted by law, any express or implied warranties: (i) that the Site, Services, Site Content, goods, advice, information or links provided on the Site will meet your requirements; (ii) that the Services will be uninterrupted, timely, secure or free from error; (iii) that defects in the operation or functionality of any software provided to you as part of the Services will be corrected; (iv) regarding the Site Content, goods, services, advice, information or links provided by any third-parties or users; (v) that the Site, Site Content, goods, services, advice, or information displayed on the Site will meet your requirements; and (vi) that the Site will be error-free or that any errors will be corrected. No advice or information, whether oral or written, obtained by you from the Site shall create any warranty not expressly stated in these Terms. 

You understand that the technical processing and transmission of any Site Content and Comments may be transferred unencrypted and involve transmissions over various networks and changes to conform and adapt to technical requirements of connecting networks or devices. Please be advised that we do not guarantee that any information sent to or from our Site will be secure during transmission, nor can we guarantee the confidentiality of any communication or material transmitted to us via the Site or the Internet, including, for example, personal information such as your name or address. Sugar Golf assumes no responsibility for: (a) any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorized access to, or alteration of, any communication; and (b) any problems or technical malfunction of any telephone network or lines, computer online systems, servers or providers, computer equipment, software, failure of any email or players due to technical problems or traffic congestion on the Internet or on any of the Site, including any injury or damage to you or to any person’s computer related to or resulting from use of the Services or the Site. 

No conditions, warranties or other terms (including any implied terms as to satisfactory quality, fitness for purpose or conformance with description) apply to the Site, Site Content and/or Services except to the extent that they are expressly set out in these Terms. 

9. Limitation of Liability 


Without limiting the foregoing, you understand and acknowledge that Sugar Golf shall not be liable to you for: 

  1. Any indirect, incidental, consequential, punitive or exemplary losses which may be incurred by you arising out of your use of, or inability to use, the Site or the Services, including any loss of profit (whether incurred directly or indirectly), any loss of goodwill or business reputation, or any loss of data suffered by you; or 
  2. Any loss or damage which may be incurred by you as a result of: (i) any reliance placed by you on the completeness, accuracy or existence of any advertising, or as a result of any relationship or transaction between you and any advertiser or sponsor whose advertising appears on the Site or the Services; (ii) any changes that Sugar Golf may make to the Site or Services, or for any permanent or temporary cessation in the provision of the Services (or any features within the Services); (iii) the deletion of, corruption of, unauthorized access to, or failure to store, any content and other communications data maintained or transmitted by or through your use of the Site or the Services; (iv) the use of any products or services obtained on or through the Site; or (v) any other matter relating to the Site, the Services, the Site Content, or the Comments. 

The limitations on Sugar Golf’s liability to you in this Section 9 shall apply whether or not Sugar Golf has been advised of or should have been aware of the possibility of any such losses arising. 


10. Indemnity 

You agree to defend, indemnify and hold harmless Sugar Golf, its officers, directors, members, employees, agents, affiliates, licensors and suppliers, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees) arising from: (i) your use of and access to the Site and Services; (ii) your violation of any of these Terms, including the Privacy Policy; (iii) your violation of any third party rights, including without limitation any copyright, intellectual property, or privacy rights; or (vi) the use by any other persons accessing this Site using your Internet account or account login. This defense and indemnification obligation will survive these Terms and your use of the Site and Services. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you hereunder, and you shall cooperate in all reasonable respects in such defense. You may not settle any claim contemplated in this Section 11 without the prior written consent of Sugar Golf. 

11. Links To Other Sites 

The Site may contain links or references to other websites outside of our control. Links to other websites may use our Site logo or style as a result of a co-branding agreement. These websites may send cookies to you and may collect personally identifiable information about you and make use of that data in ways that this Site would not. Please be aware that Sugar Golf has no control over these websites and that these Terms do not apply to any third-party sites. Sugar Golf cannot be held responsible for those sites or external sources, or for any damage or losses deriving from the use of the content, or goods and services available on those sites or external sources. Sugar Golf encourages you to read the privacy policies and terms of use linked or referenced in the websites you enter. 

12. Complaint Procedures 

If you believe that any content or postings on this Site violates your intellectual property or other rights, please notify Sugar Golf by email at info@sugar.golf with a comprehensive detailed message setting forth the following information: (a) your name and the name of your company, if applicable; (b) your contact information, especially your email address; (c) the nature and substance of your complaint, the specific rights at issue, and your basis for making the complaint, including the content or posting that is objectionable; and (d) the following statement: “The statements, representations, and assertions made in this message are true, complete, and accurate and I have the full legal authority to make each and every such statement, representation, and assertion and to make and be granted any demand made in this message.” 

13. Dispute Resolution 

Any dispute emerging from these Terms shall be resolved exclusively through final and binding arbitration conducted by the American Arbitration Association (the “AAA”). Arbitration uses a neutral arbitrator instead of a judge or jury, and court review of an arbitration award is very limited. However, an arbitrator can award the same damages and relief on an individual basis that a court can award to an individual; and an arbitrator must also decide based on these Terms, as a court would. All issues are for the arbitrator to decide, except that issues relating to arbitrability and the scope or enforceability of this agreement to arbitrate shall be for a court of competent jurisdiction to decide. Arbitration shall take place in Austin, TX, unless Sugar Golf elects otherwise. 

The arbitrator will decide the substance of all claims in accordance with the laws of the State of Texas. The arbitrator shall not be bound by rulings in prior arbitrations involving different Sugar Golf users but is bound by rulings in prior arbitrations involving the same Sugar Golf user to the extent required by applicable law. The arbitrator’s award shall be final and binding, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. Payment of all filing, administration, and arbitrator fees will be governed by the AAA’s rules, unless otherwise stated in this Agreement to Arbitrate. Any request for payment of fees by Sugar Golf should be submitted by mail to the AAA along with your demand for arbitration and Sugar Golf will make arrangements to pay all necessary fees directly to the AAA. If the value of the relief sought is more than $10,000 and you are able to demonstrate that the costs of accessing arbitration will be prohibitive as compared to the costs of accessing a court for purposes of pursuing litigation on an individual basis, Sugar Golf will pay as much of the filing, administration, and arbitrator fees as the arbitrator deems necessary to prevent the costs of accessing arbitration from being prohibitive. In the event the arbitrator determines the claim(s) you assert in the arbitration to be frivolous, you agree to reimburse Sugar Golf for all fees associated with the arbitration paid by Sugar Golf on your behalf that you otherwise would be obligated to pay under the AAA’s rules. If an arbitrator or court decides that any part of this agreement to arbitrate is invalid or unenforceable, the other parts of this agreement to arbitrate shall still apply. 

You can choose to reject this agreement to arbitrate by mailing us a written opt-out notice (“Opt-Out Notice”). The Opt-Out Notice must be postmarked no later than seven days after the date you accept these Terms for the first time. You must complete the Opt-Out Notice by providing the information called for, including your name, address (including street number and address, city, state, and zip code), phone number, and the email address to which the opt-out applies. You must sign the Opt-Out Notice for it to be effective. This procedure is the only way you can opt out of the agreement to arbitrate. If you opt out of the agreement to arbitrate, all other parts of these Terms will continue to apply. Opting out of this agreement to arbitrate has no effect on any previous, other, or future arbitration agreements that you may have with us. 

14. Miscellaneous 

These Terms, including the Privacy Policy, constitute the whole legal agreement between you and Sugar Golf and govern your use of the Site, Services and any transactions you may have with Sugar Golf through the Site and completely replaces and supersedes any prior agreements or understanding, arrangements, undertaking or proposal, written or oral, between you and Sugar Golf in relation to such matters. In the event any other rule, code of conduct, or other matter posted on the Site conflicts with the terms of these Terms, these Terms shall govern. No oral explanation or oral information given by any party shall alter the interpretation of these Terms. Notwithstanding the foregoing, you understand that Sugar Golf may make changes to these Terms from time to time. Your continued use of the Site following the posting of changes to these Terms will be considered your consent to those changes. When these changes are made, Sugar Golf will make a new copy of the Terms available on the Site. You agree that Sugar Golf is under no obligation to provide you with notices regarding changes to the Terms. You understand that it is your responsibility to check the Terms regularly for changes. 

You agree that if Sugar Golf does not exercise or enforce any legal right or remedy which is contained in these Terms (or which Sugar Golf has the benefit of under any applicable law), this will not be taken to be a formal waiver of Sugar Golf’s rights and that those rights or remedies will still be available to Sugar Golf. If any court of law, having the jurisdiction to decide a matter arising out of these Terms, rules that any provision of these Terms is invalid, then that provision will be removed from these Terms without affecting the rest of the Terms and the remaining provisions will continue to be valid and enforceable. 

The Site is controlled and operated from within the United States. Without limiting anything else, Sugar Golf makes no representation that the Site, Site Content, Comments, services, products, information or other materials available on, in, or through the Site is appropriate or available for use in other locations, and access to them from territories where they are illegal is prohibited. Those who choose to access the Site from other locations do so on their own volition and are responsible for compliance with applicable laws.